Return and Refund policy

Welcome to Laser China! We’re committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to provide clarity and transparency regarding your rights and obligations when making a purchase from our website, laserchina.com. Please read this policy carefully before placing an order. Please contact customer service for goods return, and return freight cost should be paid by the customer if not product quality issue.

1. Returns

If for any reason you’re not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable, and any applicable return shipping costs will be deducted from your refund.

3. Return Process

To initiate a return, please contact our Customer Support team at info@laserchina.com with your order number and reason for return. Our team will provide you with further instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

4. Processing Time

Once we receive your returned item, please allow 3 business days for us to process your return and issue your refund. We appreciate your patience during this process.

5. Exchange Policy

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.

Shipping Policy

We strive to provide clear and transparent shipping information to our customers. Our shipping policy includes the following details:

1. Shipping Methods

By default, we offer sea freight shipping for all orders. However, alternative shipping methods, such as air freight or expedited shipping, may be available upon request. Please contact our Customer Support team for more information on alternative shipping options.

2. Shipping Time

Orders are typically processed within 3 business days of receiving payment. However, please note that processing times may vary depending on order volume and product availability. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

3. Delivery Time

The delivery time for your order depends on your location and the selected shipping method. While we strive to deliver orders promptly, please allow up to 14 days for delivery. Delays may occur due to factors beyond our control, such as customs processing or inclement weather conditions.

4. International Shipping

We offer international shipping to select countries. International orders may be subject to additional customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Please check with your local customs office for more information on potential fees associated with your order.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email to track the progress of your delivery. Please note that tracking information may take up to 24 hours to become available after your order has been shipped.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our Customer Support team at info@laserchina.com We’re here to assist you and ensure your shopping experience with Laser China is a positive one.

Changes to this Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

By placing an order on laserchina.com, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Laser China!